Harare, Zimbabwe Gaborone, Botswana
Service

Managed IT & 24/7 Support

Outsourced IT department: helpdesk, infrastructure, monitoring, vendor management.

Overview

What this practice delivers for you

We become your IT department — or partner with the one you have. Includes 24/7 helpdesk, infrastructure monitoring, patch management, vendor coordination, hardware procurement and on-site support across both Zimbabwe and Botswana.

What's included

  • Helpdesk with SLA
  • Network & server monitoring
  • Patch & update management
  • Hardware procurement
  • Vendor & licence management
  • Onsite & remote support
  • Quarterly business reviews
The cost of not having this in your business

Every hour your team waits for an IT problem to be fixed is an hour of payroll that produces nothing. In-house IT is expensive, hard to staff, and impossible to scale up or down quickly.

Process

How we deliver

01

Discover

We start with a real conversation. We listen, ask hard questions, and map the actual problem before proposing any solution.

02

Design

Clear architecture, UX wireframes, security model and a realistic budget. You approve every assumption before code is written.

03

Build

Two-week iterations. Live demos at the end of every sprint. You see progress, give feedback and steer the project as it grows.

04

Launch & Operate

Production deployment with monitoring, on-call support and a 90-day hyper-care window. Then ongoing operation as long as you need us.

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Other services you may need

Ready to build something that actually works?

From idea to production — software, AI, cybersecurity and managed IT delivered by a SADC team that's been shipping for over a decade.