What this practice delivers for you
World-class contact centre operations from our Harare and Gaborone hubs — inbound, outbound, omnichannel (voice, email, WhatsApp, chat). English plus local SADC languages. Quality monitoring, workforce management and full reporting included.
What's included
- Agent recruitment & training
- Omnichannel platform setup
- Quality monitoring framework
- Workforce management
- Real-time dashboards
- Monthly performance reviews
The cost of not having this in your business
Poor customer service is the fastest way to lose customers you spent thousands acquiring. In-house contact centres cost 2-3x more than a well-run outsourced operation — and rarely match the quality.